Two 911 lines ring at the same time, and both think they're the only call that matters. You work one, put the other on hold, and switch between them — but a caller left on hold loses patience, escalates, and eventually hangs up. The job is triage: take the one that can't wait first, keep both on the line, and don't let the emergency walk out the door while you're talking to the other one.
Demo runs free on scripted callers — no live AI needed. The full live-AI version (callers that react dynamically and surges past two lines) is the metered Pro/Enterprise capability.