Privacy Policy

Last updated: July 1, 2026

This Privacy Policy explains what information Ascenvo, operated by Arcaeon ("we," "us," "our"), collects, how we use it, and the choices you have. It applies to the Ascenvo website, apps, simulators, and courses (the "Service").

1. Information we collect

• Account information. Your email address and, if you sign in with Google or Apple, the basic profile information that provider returns. We use this to create and secure your account.
• Payment information. Paid plans are processed by Stripe. Stripe collects and stores your card details under its own privacy practices; we receive only limited billing metadata (such as plan, status, and the last four digits) and never store your full card number.
• Voice recordings and audio. When you use the live AI caller, AI oral-board panel, or any drill that scores spoken answers, we capture and process your voice recordings to transcribe, score, and drive the interaction. You may decline voice features and use the typed alternatives instead.
• Usage and training data. Scenarios you run, scores, progress, course activity, feedback you submit, and basic device/log data (browser, IP, timestamps) used to operate and improve the Service.

2. How we use your information

• To create and secure your account and provide the Service;
• To process payments and manage subscriptions through Stripe;
• To run AI scoring and feedback (note: AI feedback is practice guidance, not an authoritative evaluation);
• To improve our scenarios, courses, and scoring;
• To communicate with you about your account, billing, and support;
• To comply with law and protect the Service.

3. Voice consent, retention, and deletion

Voice recording happens only when you start a feature that uses it, and you consent to that recording at that point. We retain voice recordings only as long as needed to provide and improve scoring, and you may request deletion of your recordings at any time using the contact below. You can use Ascenvo without voice by choosing the typed input where offered.

4. How we share information

We share information only with service providers who help us run the Service under contract — for example Stripe (payments), our hosting and authentication providers, and AI/transcription processors used to score spoken answers. These providers may process your data only on our instructions. We may also disclose information if required by law or to protect rights and safety.

5. We do not sell your data

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA).

6. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• know what personal information we collect and how we use it;
• request access to or a copy of your personal information;
• request correction or deletion of your personal information, including voice recordings;
• opt out of any sale or sharing (note: we do not sell or share your data);
• not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at the address below. We will verify your request before acting on it.

7. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

8. Children

Ascenvo is intended for adults and is not directed to children under 18. We do not knowingly collect information from children.

9. Changes

We may update this Policy. Material changes will be posted here with a new date. Continued use after a change means you accept the updated Policy.

10. Contact

Privacy questions or requests: privacy@ascenvo911.com.

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