Terms of Service

Last updated: July 14, 2026

These Terms of Service ("Terms") govern your access to and use of the Ascenvo website, applications, training simulators, courses, and related services (together, the "Service"), operated by Arcaeon, a California sole proprietorship ("we," "us," or "our"). By checking the acceptance box at signup, creating an account, or otherwise using the Service, you agree to these Terms and form a binding contract with us. If you do not agree, do not use the Service.

1. Who can use the Service

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. By using the Service you represent that the information you provide is accurate and that you will keep it current.

2. What Ascenvo is — and is not

Ascenvo is a practice-and-preparation tool. It provides simulated call-taking scenarios, dispatch-board drills, narrated courses, an entry-test-style skills simulator, an oral-board study module, and an optional live AI tier that responds in voice and text.

• The scenarios, scoring bands, terminology, and AI characters are original training material built to resemble the general shape of the work. They are not copies of any specific agency's test, manual, protocol, or proprietary system, and they will differ — sometimes materially — from the procedures, radio codes, CAD workflow, or scoring rubric used by any particular 911 center, police department, fire department, or dispatch agency, including the agency you are applying to or working for.
• Ascenvo does not certify, license, accredit, or qualify you for any position, does not conduct background checks or psychological or physical evaluations, and completing any course, drill, or scenario is not equivalent to, and does not substitute for, an agency's own training academy, field training program, or certification process.
• Ascenvo does not guarantee that you will pass any test, advance in any hiring process, or be hired by any employer. Outcomes depend on factors outside our control, including the standards, discretion, and procedures of the hiring agency.
• AI feedback, scores, and panel responses are automated practice guidance, not an authoritative or official evaluation, may be incomplete, inconsistent, or wrong, and are not reviewed by a human evaluator before you see them unless we say otherwise.
• Real-world job performance is entirely your and your employer's responsibility. If you are hired or already work as a dispatcher, call-taker, or in any emergency-services role, every call you take, every decision you make, and every action or omission on the job is governed by your employer's actual policies, training, and supervision — never by anything in Ascenvo. See Section 5 (Assumption of risk) and Section 11 (No guarantee of outcomes; job performance).

3. Your account

You are responsible for activity under your account and for keeping your sign-in credentials secure. Tell us promptly at the contact below if you suspect unauthorized use. You may not share, sell, or transfer your account.

4. Purchases and billing

Paid access is billed through our payment processor, Stripe. We do not sell subscriptions and do not automatically renew any charge. The Training Suite is a one-time purchase that unlocks the training content and scripted sims permanently and includes 3 months of AI Access. AI Access is a one-time charge for one calendar month of live-AI features; it does not auto-renew, and you buy another month manually only if you want more time. Pricing, calendar-month terms, stacking, and refunds are described in our Refund & Billing Terms, which form part of these Terms.

4a. Fair use of AI features

AI Access is licensed to a single individual for personal interview preparation. You agree not to share, resell, or provide access to your account or its AI features to others; not to use automated tools, scripts, or bots to access the AI features; and not to use the Service in a manner that materially exceeds normal individual practice use. We reserve the right to monitor for patterns consistent with account sharing, automated access, or abuse, and to throttle, suspend, or terminate access — with or without notice — where we reasonably believe such activity is occurring. Where practical we will contact you first, but we are not obligated to. This clause exists to keep the Service affordable and available for legitimate individual users.

Individual sales; institutional purchases. The Service is offered to the general public and sold to individuals, for personal career development, using their own personal funds. Purchasing a subscription is each individual's own voluntary decision and responsibility. The Service is not marketed to, solicited within, or sold through any purchaser's employer, and no purchase creates any relationship between Ascenvo and any government agency. Agency, academy, or other institutional purchases (including seat licenses or reimbursement arrangements) are not available through this site's self-service checkout; they require a separate written agreement, and Ascenvo reserves the right to decline any institutional purchase in its sole discretion, including where a conflict-of-interest rule or other law applicable to Ascenvo's principals would restrict the transaction. If you are seeking to purchase on behalf of an agency or employer, contact us first.

5. Assumption of risk

You understand and agree that:

• Ascenvo scenarios are simulations built from publicly available, generalized training concepts and our own original writing. They are approximations of real call-taking and dispatch work, not a reproduction of any specific agency's live environment, CAD system, or protocol set.
• Any score, grade, AI-generated critique, or practice result is an output of an automated system operating on assumptions and imperfect models of real work. It may be inaccurate, incomplete, or inconsistent with how a real evaluator, supervisor, or agency would judge the same answer.
• You voluntarily assume the risk of relying on the Service for exam preparation, oral-board preparation, or job-skill preparation. You are solely responsible for independently verifying anything you learn here against your target agency's actual materials, your own training academy, your supervisor, or official published procedure before relying on it in a test, interview, or on the job.
• Nothing in the Service is a substitute for your employer's required training, certification, supervision, or standard operating procedures, and you agree not to treat it as one.

6. Acceptable use

You agree not to:

• misrepresent the Service as official, accredited, or affiliated with any agency;
• resell, redistribute, scrape, or republish the courses, scenarios, or other content;
• reverse-engineer, disrupt, or attempt to gain unauthorized access to the Service;
• upload unlawful content or use the Service to harass or harm others;
• use the live AI tier to generate content unrelated to training, or to attempt to extract underlying prompts or models.

7. Your feedback and suggestions

The Service includes an in-app feedback channel and we may otherwise invite you to submit ideas, suggestions, bug reports, feature requests, or other input ("Feedback"). Feedback is voluntary. By submitting Feedback, you give us — and we and our successors and assigns own outright, or in the alternative hold a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable and transferable right and license — to use, reproduce, modify, disclose, and incorporate that Feedback into the Service or any other product or business purpose, without payment, attribution, or any other obligation to you. Do not submit Feedback you are not free to give us on those terms, and do not include anyone else's personal or confidential information in it.

8. Intellectual property; copyright complaints

The Service and its content — including course writing, narration, scenario design, scoring logic, AI characters, artwork, and software — are owned by us or our licensors and are protected by intellectual-property law. We grant you a limited, personal, non-transferable, non-exclusive license to use the Service for your own training while your account is active. All rights not expressly granted are reserved.

If you believe material on the Service infringes your copyright, send a notice that identifies the copyrighted work, identifies the allegedly infringing material and its location on the Service, includes your contact information, and includes a statement, made under penalty of perjury, that you are authorized to act and that the information in the notice is accurate, to support@ascenvo911.com. We respond to properly formed notices under the Digital Millennium Copyright Act and, where appropriate, terminate the accounts of repeat infringers.

9. Voice recordings, transcription, and AI interactions

The live AI tier and certain drills record your voice, transcribe it, and process the transcript to score your answers and drive the interaction. Because you and Ascenvo's automated system are both parties to that exchange, using a voice feature is how you give your affirmative, informed consent — as required under the California Invasion of Privacy Act and applicable law — to that recording, transcription, and AI processing, in addition to the consent described in our Privacy Policy. You may decline voice features and use the typed alternatives instead.

AI-generated scores, transcriptions, and feedback are produced by automated systems and are advisory practice guidance only. They are not a substitute for human judgment, are not reviewed for accuracy before being shown to you unless we say otherwise, and may mishear, mistranscribe, misscore, or otherwise get it wrong. Do not treat an AI score or critique as an authoritative statement of your ability, your exam result, or your fitness for a job.

10. Disclaimers — "as is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any score, AI response, or practice result is accurate, complete, or predictive of real-world performance, test results, or hiring decisions.

11. No guarantee of outcomes; job performance

Ascenvo is a preparation tool. We make no guarantee that using it will result in passing any examination, succeeding in any interview or oral board, advancing in any selection process, or being hired by any employer. Any examples, scores, or testimonials are illustrative and not promises of results.

We are not responsible or liable, in any way, for your performance on the job. Once you are working a real call, a real board, or a real shift, the decisions you make, the actions you take, and any error, omission, delay, or harm that results are yours and your employer's responsibility alone, governed by your employer's training, policies, supervision, and standard operating procedures — not by anything you practiced, were told, or were scored on in Ascenvo. This applies whether or not you relied on Ascenvo to prepare, and whether or not that reliance was reasonable.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, OPPORTUNITY, EMPLOYMENT, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING ANY CLAIM RELATED TO YOUR JOB PERFORMANCE, TEST RESULT, OR HIRING OUTCOME. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, personal injury caused by our negligence, or any other liability that cannot be limited or excluded under California law, including rights that cannot be waived under the California Consumers Legal Remedies Act. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from any claim, damage, liability, cost, or expense (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your breach of these Terms; (c) content you submit; or (d) any decision, action, or omission you make on the job that you attribute, in whole or in part, to your use of the Service.

14. Termination and suspension

We may suspend or terminate your access, without notice, if we reasonably believe you have violated Section 6 (Acceptable use), used the Service in a way that threatens its security or other users, or engaged in fraud or abuse. For other violations, we will generally give you notice and a reasonable chance to correct the issue before suspending or terminating your account. You may stop using the Service and cancel your subscription at any time; see our Refund & Subscription Terms for how cancellation affects billing.

15. Changes to these Terms

We may modify the Service or these Terms. Material changes will be posted here with an updated date. For material changes — including changes to the liability, arbitration, or fee terms — we will also ask you to affirmatively re-accept before you can continue using the Service; for non-material changes, continued use after the posted date means you accept the update.

16. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in California, and you consent to their jurisdiction. Nothing here limits any venue or remedy that state or federal law guarantees you as a consumer and that cannot be contracted away.

17. Miscellaneous

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and Refund & Subscription Terms, are the entire agreement between you and us about the Service.

18. Contact

Questions about these Terms: support@ascenvo911.com.

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