Refund & Billing Terms
Last updated: September 22, 2026
These terms describe how Ascenvo purchases are billed and how to request a refund. They are part of our Terms of Service.
Plain-English summary. The Free plan is free forever and never auto-charges. The Training Suite is a one-time purchase — you pay once and own the training content and scripted sims; it never renews. AI Access is billed as a single charge for one calendar month of live-AI practice — there is no subscription and no automatic renewal; when a month is up, the AI features simply pause until you choose to buy another month. Nothing on Ascenvo keeps a card on a meter or bills you again on its own. The Training Suite carries a 14-day money-back guarantee (see “Refunds” below).
1. Free plan
The Free plan is free forever: no card required, no time limit, and it never converts to a paid plan on its own. It is a permanent free tier, not a trial. There is no free-trial-to-paid conversion anywhere on Ascenvo; paid access is only ever started by a purchase you actively make. What stays free forever is the thirteen skill drills, with no account needed; the live AI does not. Free accounts get three live AI calls and three AI oral boards a day through October 31. After that, the live AI runs on AI Access.
2. Plans and pricing
- Training Suite: a one-time purchase, not a subscription. $24 during the beta. Unlocks the full training library and all scripted sims permanently, and includes 3 months of AI Access. Charged once; never renews. The price rises as the product grows, and whatever the page says when you buy is what you pay, once.
- AI Access — a one-time charge of $15 for one calendar month of live-AI practice (the AI oral-board panel and future AI features). Not a subscription: it does not auto-renew and no card is kept on a meter. Buy another month manually whenever you want more time.
- Corrections Audio Pack: a one-time charge of $19 for the two hands-free corrections audio study modules, 22 sections in all. Yours permanently. Charged once; never renews. The first section of each module and the full sample module are free, so you can hear exactly what you are buying first.
The exact price and currency are shown to you before you confirm purchase. Payments are processed by Stripe.
3. No automatic renewal
Ascenvo does not sell subscriptions and does not automatically charge your payment method on a recurring basis. The Training Suite is charged once. AI Access is charged once per month you choose to buy, and then it lapses on its own — we do not re-bill you. If you buy AI Access again while you still have time remaining, the new month stacks onto your remaining time so you never lose what you paid for.
4. Calendar-month terms for AI Access
A month of AI Access runs to the same day of the next month (buy on the 14th, active through the 14th). If the next month has no matching day, it runs to that month’s last day (buy January 31, active through February 28 or 29). Because nothing auto-renews, there is nothing to cancel — if you do nothing, AI features simply pause when the month ends. Questions about a charge? Email support@ascenvo911.com with the email on your account.
5. Refunds
Training Suite: 14-day money-back guarantee. Email support@ascenvo911.com within 14 days of purchase and we will refund it in full, for any reason, including not passing a test or not being hired. No form to fill out and no hoops. After those 14 days the Training Suite is not refundable, for any reason, except where required by law.
AI Access. A month of AI Access is generally non-refundable once the month has started, except where required by law. As a courtesy, if you bought a month by mistake and contact us promptly, we will review your request and may issue a refund or credit at our discretion.
Corrections Audio Pack: 14-day money-back guarantee. Same terms as the Training Suite: email support@ascenvo911.com within 14 days of purchase and we will refund it in full, for any reason. After those 14 days it is not refundable, except where required by law. The free sections exist so you can hear the voice, the pacing and the depth before you spend anything, and we would rather you use them than buy on faith.
How a refund works. We refund to the card you paid with, through Stripe. A full refund removes the access that purchase unlocked, including any AI Access that came with it.
6. No guarantee of results
Ascenvo is a training and preparation product. It does not promise that you will pass a test, advance in a hiring process, or be hired. The refund terms in Section 5 are the only ones: inside the 14-day window the reason does not matter, and after it an outcome is not grounds for a refund either. See our Terms of Service.
7. Changes
We may change pricing or these terms. Changes apply to future billing periods, and we will notify you in advance where required. Continued use after a change means you accept it.
8. Contact
Billing and cancellation: support@ascenvo911.com.