One minute of it actually running.

No slides and no pitch deck. This is the call-taking trainer being used: a trainee takes the call, writes the incident while the caller is still talking, and then finds out what they missed from the caller rather than from a score at the end.

58 seconds. Sound on. Recorded straight off the running product, nothing staged.

• Practice before a live lineEntry-level staff work the call, the documentation and the decisions before any of it costs a caller anything.
• Correction in the momentThe miss surfaces inside the call, in the caller's own words. That is the part a score sheet at the end cannot do.
• Filed against the skillEvery miss is recorded against the skill it came from, so the weak one gets named and the trainee is pointed at the work that fixes it.
• Runs in a browserNothing to install, nothing on your network, and it works from home for the ones who want the extra reps.

Built by an emergency-dispatch veteran with over 20 years. The scenarios come from the shapes of real calls he monitored on the floor as a dispatch supervisor, with every identifying detail changed.